Privacy Policy

Last updated: November 3, 2024

Your privacy is very important to us. This Privacy Policy outlines how Otimark Online Shopping ("we," "our," "us") collects, uses, shares, and protects your information. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide you with the best possible service. This includes:

• Personal Information: Information you provide directly, such as your name, email address, phone number, billing and shipping addresses, and payment details. We collect this information when you create an account, place an order, or contact customer support.
• Transaction Information: Details about purchases you make on Otimark, including product details, order dates, amounts, and payment status.
• Usage Data: Information about how you interact with our website, including IP address, browser type, device type, pages visited, and time spent on our site. This helps us optimize your experience and improve our services.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze site traffic, and deliver personalized content and ads. You can choose to disable cookies in your browser settings, but doing so may limit certain functionalities on our site.

2. How We Use Your Information

Otimark uses your information for the following purposes:

• Providing Services: To process your orders, handle returns, provide customer support, and communicate order updates.
• Improving Our Services: To analyze user interactions and preferences, allowing us to refine and improve the performance and content of our site.
• Marketing and Promotions: To inform you of new products, promotions, and offers that may interest you, based on your previous purchases or interactions. You can opt out of these communications at any time.
• Security and Fraud Prevention: To safeguard our platform, detect fraudulent activities, and ensure compliance with our Terms of Use and other legal requirements.
• Legal Compliance: To comply with applicable laws, regulations, and government requests.

3. Sharing Your Information

We may share your information with third parties in the following cases:

• Service Providers: We may share information with third-party vendors who assist us with payment processing, shipping, customer support, data analysis, and other business operations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of our ongoing business.
• Legal Requirements: We may disclose information to comply with legal processes, respond to government requests, or protect the rights, property, or safety of Otimark, our users, and the public.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

Your data security is a priority. We implement industry-standard security measures, such as encryption and access controls, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

We recommend that you protect your account with a strong password and maintain confidentiality of your login credentials.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize your information. For instance, transaction records may be retained for accounting and auditing purposes even after account closure.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to certain legal or business exceptions.
• Data Portability: Request a copy of your data in a machine-readable format.
• Opt-Out: Opt out of marketing communications by following the instructions provided in each email or adjusting your account settings.

To exercise your rights, contact us at support@otimark.com. We will respond to verified requests within the time frame required by law.

7. Cookies and Tracking Technologies

Otimark uses cookies and similar tracking technologies to improve user experience, customize content, and provide analytics. These cookies are used to remember preferences, track usage patterns, and measure the effectiveness of advertising campaigns. You can adjust your browser settings to reject cookies, though this may limit some functionalities on our site.

8. Children’s Privacy

Otimark does not knowingly collect personal information from children under 18. If we learn that we have collected data from a minor without parental consent, we will take steps to delete that information promptly. Parents or guardians who believe their child may have provided personal information can contact us at support@otimark.com.

9. Third-Party Links

Otimark’s website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or comply with legal obligations. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after updates indicates acceptance of the revised terms.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@otimark.com

Address: Otimark Privacy Office, Kampala, Uganda