Privacy Policy

Last Updated: 10/July/2025

This Privacy Policy ("Policy") explains how Otimark ("we", "us", or "our") collects, uses, shares, and protects information in connection with our mobile application, website (www.otimark.com), and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

• Register for an account
• Place an order
• Contact customer support

This may include:

• Required Information: Email address, full name, phone number, delivery address (for orders)
• Optional Information: Profile images, payment method information (processed directly by payment processors)

1.2 Device Information

We automatically collect:

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• Mobile network information
• Approximate location (only with your permission for location-based services)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Analyze service usage
• Improve our services

You can control cookies through your browser settings.

2. How We Use Your Information

We use collected information to:

• Create and manage your account
• Process and fulfill orders
• Provide customer support
• Improve and personalize our services
• Prevent fraud and enhance security
• Comply with legal obligations
• Communicate important service updates

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with trusted third parties who assist us in:

• Payment processing (e.g., Stripe, PayPal)
• Analytics (e.g., Google Analytics)
• Cloud storage and hosting
• Customer support services

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights.

3.3 Business Transfers

In case of merger or acquisition, user information may be transferred.

4. Data Retention

We retain your personal information:

• Active accounts: Until you delete your account
• Inactive accounts: For 90 days after last activity
• Order information: For 90 days after order completion
• Legal requirements: Longer periods when required by law

5. Your Rights and Choices

5.1 Access and Correction

You can view and update most personal information through your account profile page.

5.2 Data Deletion

You may request account deletion by contacting us. Deletion will be completed within 30 days of verification.

5.3 Marketing Communications

You can opt-out of marketing emails by using the unsubscribe link in any email.

5.4 Location Data

You can enable/disable location services through your device settings.

6. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data
• Secure servers
• Regular security audits

However, no internet transmission is 100% secure.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protections are in place.

8. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We will notify you of significant changes via email or in-app notice. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy questions or requests:

• Email: otimarkshopping@gmail.com
• Website: www.otimark.com
• Phone: 0705634012
• Address: Kampala, Uganda